Privacy Policy

Last updated: 04/08/25

This Privacy Policy describes how Scent de Royal (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.scentderoyal.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

  • Account information including your username, password, security questions.

  • Shopping information including the items you view, put in your cart or add to your Wishlist.

  • Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information to process your payment in order to fulfill your orders and provide you with products or services you have requested.

  • Third parties who use online tracking technologies such as pixels, web beacons, software developer kits, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: To process your payments, fulfill your orders, manage your account, arrange for shipping, facilitate returns, and enable you to post reviews.

  • Marketing and Advertising: To send marketing communications and show you advertisements tailored to your preferences.

  • Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

  • Communicating with You: To provide customer support and improve our services.

Cookies

We use Cookies to power and improve our Site and Services, run analytics, and better understand user interaction. You may disable Cookies in your browser, but some features may not work properly.

How We Disclose Personal Information

We may share your personal information with:

  • Vendors and service providers who perform services on our behalf.

  • Business and marketing partners.

  • Affiliates.

  • Legal authorities, when required by law.

  • In connection with business transactions such as mergers or acquisitions.

User Generated Content

Any public content you post (e.g., product reviews) may be visible to others.

Third Party Websites and Links

We are not responsible for the privacy or security of third-party websites linked from our Site.

Children’s Data

Our Services are not intended for children. We do not knowingly collect information from children under the age of 16.

Security and Retention of Your Information

While we take security measures, no system is completely secure. We retain personal information only as long as necessary for the purposes described in this Privacy Policy.

Your Rights and Choices

Depending on your location, you may have rights such as:

  • Access / Know

  • Delete

  • Correct

  • Portability

  • Restrict Processing

  • Withdraw Consent

  • Appeal

To exercise your rights, contact us using the details below.

Complaints

You may contact us to resolve any complaints regarding your personal information.

International Users

Your data may be processed outside your home country. If transferred from Europe, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

+92 334 7770772
Office no. LG - 3, Mall of Paris, Safari Block, Korang Town, Islamabad, Pakistan 45720