We offer a 15-day return policy, meaning you have 15 days after receiving your order to request a return.
Eligibility
To qualify for a return, items must be:
Unused and unworn
In original packaging with tags
Accompanied by receipt or proof of purchase
How to Request a Return
To start a return, contact us at:
scentderoyalofficial@gmail.com
Return Address:
Office LG-3, Mall of Paris, Safari Block, Korang Town, Islamabad
Returns sent without prior approval will not be accepted.
Damaged or Wrong Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns on:
Sale items
Gift cards
Used personal care products
Exchanges
For faster service, return the item first and place a new order once your return is approved.
Refunds
After inspection, approved refunds are processed to the original payment method within 10 business days. Bank processing times may vary.
For any questions, contact:
scentderoyalofficial@gmail.com
