COLD WAY

Free Shipping: We offer FREE standard shipping on all domestic and international orders. Delivery usually takes 5–10 business days (may vary by location).

Processing Time: Orders are processed and shipped within 1–2 business days. You’ll receive tracking details once your order is shipped.

Express Shipping: Available at an extra cost — prices shown at checkout.

International Orders: We ship worldwide. Customs fees or taxes may apply depending on your country’s regulations.

Tracking: If you don’t receive tracking info within 2–3 business days, please contact us.

Contact Us:
📞 +92 334 7770772
📍 Scent De Royal, Office LG-3, Mall of Paris, Safari Block, Korang Town, Islamabad

We offer a 15-day return policy, meaning you have 15 days after receiving your order to request a return.

Eligibility

To qualify for a return, items must be:

• 
  Unused and unworn
  
• 
  In original packaging with tags
  
• 
  Accompanied by receipt or proof of purchase
  

How to Request a Return

To start a return, contact us at:

scentderoyalofficial@gmail.com

Return Address:

Office LG-3, Mall of Paris, Safari Block, Korang Town, Islamabad

Returns sent without prior approval will not be accepted.

Damaged or Wrong Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

We do not accept returns on:

• 
  Sale items
  
• 
  Gift cards
  
• 
  Used personal care products
  

Exchanges

For faster service, return the item first and place a new order once your return is approved.

Refunds

After inspection, approved refunds are processed to the original payment method within 10 business days. Bank processing times may vary.

For any questions, contact:

scentderoyalofficial@gmail.com